Industry Professional
Quicken Loans
New York, NY, United States
Engineering & Technology, User Experience Research & Design
5-10 Years of Experience
Doctoral or professional degree, The Graduate Center, City University of New York (CUNY)
User experience researcher, digital product designer, cultural anthropologist. Passionate about designing technology to solve human challenges. I've built research-driven digital solutions for Fortune 500 companies, nonprofits, hospitals, startups, and universities. I'm an expert in multicultural research, ethnography, design thinking, and designing for behavior change. Skilled at cutting through the noise and delivering solutions including apps, prototypes, websites, data visualizations, and teaching and training activities that level up insights and ROI across organizations.
No Experience Available.
No details are available.
UX Design Program - Instructor, Fashion Institute of Technology: ● Challenge students to think strategically as they turn problems into ideas and solutions ● Facilitate a dynamic, collaborative, and positive classroom community ● Hone leadership, presenting, teaching, and workshop facilitation skills ● Inspire students to persevere through the challenges of learning new skill sets ● Collaborate with faculty to design curriculum, meet needs + learning styles of diverse students Senior UX Strategist - Quicken Loans ● Execute UX research + strategy for Rocket Mortgage home loan origination + servicing apps ● Research use cases and create information architecture for loan forbearance programs ● Develop user research and design assets for Rocket Homes home discovery app ● Making the American Dream meaningful and achievable for all. UX Design Coach - Starta Ventures Accelerator ● Coaching growth + innovation-driven startups entering the US market. The accelerator program bridges the gap between international and US investment ecosystem for global expansion. ● Startups include iOT robot barista, VR art marketplace, self-cleaning face masks, etc ● Focusing on design, usability, strategy, and business methodologies. ● Developing and running workshops. ● Offering coaching in best practices for product research and development. User Experience Designer - NBCUniversal ● Research + design UX + UI for 7 data analytics, visualization, business intelligence platforms ● Collaborate in cross-functional teams to strategize, prioritize + design research plans ● Perform interviews, heuristic analysis, usability testing, UAT to evaluate functionality ● Create task flows, user stories, wireframes, mockups, interactive prototypes ● Design for Angular, ag-Grid, bootstrap, Tableau, Domo using agile frameworks (scrum) ● Build + manage 2 design systems, including interaction, branding + logo design User Experience researcher + designer (freelance) ● Executed quant UX research, data viz, wireframes for Brooklyn Museum Ask app (3K+ DL's) ● Performed qual + quant UXR for Mount Sinai Hospital healthcare apps (10K+ DL's) ● Managed UXR, UI design + web dev for Science Forward learning platform (150K+ users) ● Analyzed consumer social listening data for Fortune 500 corporations incl. Delta, Uber ● Conducted UX research for Browzwear, Adidas-affiliated software for 3D prototyping ● Consulted on UI design + UX writing for Nestron, Singapore prefab home startup ● Executed UX research and UI designs for Nexus, social network serving 250+ classicists ● Created Alumni Aloud, a podcast profiling PhD career journeys outside academia (50+ eps) Anthropologist - The Graduate Center (CUNY) ● Managed 4 international investigate research projects on dynamic human systems ● Conducted ethnographic research (18+ months spent in-field in NYC, Rio de Janeiro, Venice) ● Budgeted, scoped + managed projects ($202K won / 12 competitive grants + fellowships) ● Created research instruments (interview scripts, surveys, feedback + consent forms) ● Conducted participant observation, sourcing + interviewing (150+ recruited) ● Built 2 text mining programs, 18 data visualizations (incl. spatial models, network graphs) ● Collaborated in cross-functional teams of designers, artists, programmers, psychologists ● Analyzed 12K+ data artifacts (videos, photos, social listening, interviews, field notes) ● Wrote 12+ publications, gave 24+ conference presentations, organized 8 panels ● Built storytelling website to share social science discovery with gen pop ● Created 5 short films, incl. storyboarding, direction, shooting, editing + voice narration ● Wrote 364-page dissertation on pickup artists in NYC; blogs that reach 10K+ readers Lecturer - Brooklyn College ● Taught 500+ undergrads, managed 12 classes at top diversity college in the U.S. ● Mentored 11 students, developed course curriculum, pedagogy, evaluation protocols ● Coached 3 faculty bootcamps on best practices in teaching, curriculum + student evaluation
Columbia University American University in Cairo Phillips Academy Andover
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qualitative researchethnographyuser experience researchuser experience designinnovationconsumer insightsdesign thinking
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